Frequently Asked Questions
Q. Is your product quality reliable?
A. All items on our shop are refined from lots styles, they are best grade quality you can get in same price ranges. The products description stated the quality correctly without mistake, please feel free to order that, you will receive 100% same quality items are our promises. All stroller products has been certified by Chinese CCC Quarantine and Certified to be safe to Babies. Certificate No. could be traced on official website.
Q. Any color/sizes difference?
A. Please allow some little color differences between real products and pictures, due to the photograph camera, different screens showing, there shall be little differences in colors. Besides, product sizes are measuring by hand, please allow 1-2 cm errors.
Q. How many days does it takes in sending the parcel after payment?
A. Normally all items will be shipped in 2-3 working days. The local transportation will takes 1-2 days, normally all orders will be shipped in 5 working days.
Q. How many days shall the parcel arrive after shipping?
A.1.For Russian Buyers, please choose TEA-Post, it\'s the most economy way. TEA Post has business relations with Russian Posts, Normally takes 15-25 days in arrival to Local Post office. Buyers should go to local office to claim the parcel.
2. For Brazilian Buyers, please select China Post Air Parcel, We use China Post Air Parcel SAL Shipping to Brazil, it will takes about 25-40 days for parcel arrival.
3. For USA/CANADA Customers, please choose EMS, we ship parcel by China Post Air Shipping SAL, it\'s most economy way, parcel delivery time is 20 - 30 days. Or you can use Aliexpress shipping, it\'s little higher in cost, but much faster about 15-25 days.
4. For European buyers, please choose the China post Air Parcel Shipping. We ship by China post SAL Air Shipping, Parcels shall arrive in 20-40 days normally.
5. For Israel/Saudi Arabia/U.A.E. Customers, we ship by China Post Air Parcel Surface shipping. Parcel will arrive in 60-80 days. It\'s very economy but long time waiting. Other air shipping is very expensive that will takes 2-3 times costs.
6. For New Zealand & Australia and Other Asian Buyers, we use China Post Air Parcel Surface shipping, it\'s cheap and will arrive in 40-50 days.
Q. Will you take responsible for any damage in parcel shipping?
A. We are responsible for any damage or broken of products during shipping. While receiving the parcel, please open and examine all parts, any damage or broken, please take pictures and send us, we will offer compensation or resending any of parts which is broken.
Q. Do you take in charges of local taxes?
A. Please note that we are not responsible for any taxes occurring in customs clearing in your local. Buyers should take responsible for that. However, we will declare low value in the shipping bills to save taxes if there has any.
Other Important Notice:
1. Russian Buyers please provide your full name while placing order.
2. Brazilian customers please provide us your CPF no. while placing order.